Become a dealer

Frequently asked questions for dealers

• What are the requirements for becoming a dealer?

  There are no specific requirements, but of course we are looking for partners who operate with the same mindset and have a focus on high-end projects. We are open to everything, so feel free to get in touch if you think we are a match. We are in it for the long-term.

• How much does it cost to become a dealer?

  We are not charging you any money simply for being a dealer. The only costs a dealer will be making is their own investment in representing Poarte properly. For instance having some stock of our decorated tiles to show to potential clients.

• What kind of support and resources does your company provide to dealers?

  Many things, such as a catalogue (digital and hard-copy), high-resolution product photos, samples, a dedicated account team to answer any questions you might have and international shipping methods which are affordable and fast.

• What is the process for placing an order as a dealer?

  This depends on the project. Some projects are very straight forward, while others require a completely custom approach. Orders can be placed by contacting our account team, who will discuss all the details with you before production is started.

• How does your company handle returns or defective products?

  This depends on the type of order and on what has been discussed prior to the placement of the order, but as we have a focus on client happiness, we find it important to deal with situations like these as well as possible. As most projects are ‘made to order’ we prefer to ship directly to your client. By doing so we take responsibility for transportation of the tiles. If the tiles are damaged during transport, they will be replaced free of charge.

• Are there any exclusivity agreements or territory restrictions for dealers?

  At the moment there are no exclusivity agreements or territory restrictions for dealers.

• How often are new designs released?

  We aim to add new designs once or twice a month. As we source from an (almost) endless stock of original antique Delft tiles, we can continue to develop new designs for decades to come. Including designs of which only a few original tiles are still known. It is almost like reviving them!

• Can dealers customize the tiles they offer to their customers?

  Yes, they can. Sizes, colors and designs can be customized based on the preferences of the client. For instance; we have had clients who added a motorcycle scene to the series of child’s play tiles, which are based on 17th century scenes.

• Are there any minimum order quantities for dealers?

  Not directly, although very small orders cannot be made to order. It simply becomes too expensive. If they can be covered with our stock, it is not a problem.

• How does your company handle shipping and delivery for dealers?

  We prefer to ship directly from our pottery to your client. We are extremely experienced with packing tiles for international transportation, whether it is by air, road or sea. In addition our team is always monitoring shipments to assist with custom formalities and to prevent any unnecessary delays. We are able to set different parties in regards to delivery and for custom formalities (taxes & duties).

• What is the margin or profit margin for dealers?

  This is something we gladly discuss with you.

• Can dealers purchase tiles at wholesale prices?

  Of course! We will inform you about dealer prices and recommendable retail prices if we are potential match.

• Is there a dealer portal or online platform for placing orders and tracking shipments?

  No, not yet. Tracking information will of course be provided and you can always contact one of our account managers for advise or more information.

• Are there any ongoing fees or expenses for dealers?

  No, there are not. We want to keep it simple and effective without any unnecessary financial pressure.

• Is there a minimum initial order required to become a dealer?

  No, there is no minimum initial order required. We find it important to be represented by the right parties who in all sincerity love our tiles as much as we do. In combination with a professional attitude and a focus on high-end interior design projects, we are sure we will be successful together.

• Are there any marketing or branding requirements for dealers?

  This is something we can discuss. Of course there are possibilities for each dealer to use Poarte in their branding and marketing campaigns. We will also be working on this ourselves, so it is important to coordinate this with all parties involved.

• How is customer service handled for dealers and their customers?

  We want our dealers and their clients to be happy. Not only with the tiles, but with the entire experience. This means that you will always be able to contact us for help and assistance, whether it is in regards to installing the tiles, transportation or specific requests. We also expect the cooperation with our dealers to be a non-stop learning experience in which we continuously invest to improve the overall experience and results.

• Are there any opportunities for collaboration or cross-promotion with other dealers or your company?

  Of course! We encourage you to work together, as long as Poarte and what we are all about are represented correctly.